Is history kept if a customer writes through two channels?

Yes. The unified inbox prioritizes continuity so the team has full context of each contact.

Can I assign conversations by team or role?

Yes. Assignment rules and priorities can be defined based on inquiry type.

Does it work for sales and support?

Yes. The same flow supports commercial service and support, with different criteria per stage.

What improves first when unifying channels?

Response speed typically improves first, and message loss decreases.

Multichannel operations

Unified inbox for WhatsApp and Instagram

Centralize conversations in one place to reduce missed messages, improve traceability, and increase conversion.

Sales teams with high volumes of inquiries.
Support that needs continuity across channels.
Operations with agents distributed by shifts.

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Challenges slowing conversion

Having separate channels creates delays and duplicate conversations.
Without shared context, sales and support respond with incomplete information.
Operational dispersion makes it hard to measure productivity and conversion by channel.

How we implement it

AgentsApp unifies WhatsApp and Instagram in a single inbox with full history.
Allows applying assignment rules, labels, and priorities by inquiry type.
Maintains traceability of every contact for commercial follow-up and support.

Guided implementation

How it works in 3 steps

Recommended flow to activate the solution with fast impact on response time and conversion.

1. Step 1

Connect both channels and define routing criteria.

2. Step 2

Configure labels, statuses, and owners by conversation type.

3. Step 3

Monitor response times and conversion by channel in a single dashboard.

Social proof

“Excellent tool. Easy to use, very helpful for automating WhatsApp responses and serving customers 24/7. Support is fast and the platform works perfectly. Highly recommended.”

Matias C.

CEO at Human Studios - Rosario

“At Net Propiedades we were amazed — two weeks in and we had already captured three new properties just because the chatbot collected the data and coordinated the appraisal while we were in meetings. The most useful part is that it works the same at 3am as it does at 5pm, and never misses a detail.”

Santiago G.

Agente Inmobiliario at Net Propiedades - Córdoba

Unified inbox for WhatsApp and Instagram

Challenges slowing conversion

How we implement it

How it works in 3 steps

Social proof

Frequently asked questions

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