Privacy Policy

1. Introduction

At AgentsApp ("we", "our", "us", or "the Company"), we value your privacy. This Policy describes how we collect, use, share, and protect your personal information when you use our website, control panel, APIs, integrations, and other services (the "Services"). By using the Services, you accept the practices described herein. The Services are not directed at minors.

2. Information We Collect

2.1 Information You Provide to Us

• Account and profile: name, email address, and optional profile data such as full name, alias, image, and website.
• Bot configuration: name, personality, instructions, operating parameters, automation rules, authorized numbers, and response limits.
• Documents and integrations: texts, files, links, and other information you attach for the AI to use.
• Messaging connection: session data, connection states, and credentials necessary to operate the session.
• Communications: messages or inquiries you send us by email or other support channels.

2.2 Automatically Collected Information

• Service usage: dashboard activity, endpoints called, response times, and technical metrics.
• Device information: operating system, browser, IP address, and regional settings.
• Cookies and similar technologies: we use essential cookies and, where applicable, preference or analytics cookies to remember your session and improve the experience. You can manage them from your browser.

2.3 Information from Third Parties

• Authorized integrations: data from messaging platforms and other services you connect to your account.
• AI providers: content sent to artificial intelligence services solely to generate responses according to your configuration.

3. How We Use Your Information

• Provide, operate, and maintain the Services.
• Configure and run your AI assistant according to your instructions and provided documents.
• Process WhatsApp messages and automate responses when you enable the bot.
• Send operational, security, and support communications.
• Improve performance, security, and usability, and conduct usage analysis.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations and enforce our terms.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Infrastructure, storage, and database providers.
• AI service providers to generate responses under your instructions.
• Messaging platforms for sending and receiving messages.
• Hosting, monitoring, and security providers.
• Authorities and third parties, when necessary to comply with the law or protect rights.

5. Data Security

We implement reasonable technical and organizational measures to protect personal data. However, no system is completely infallible. We recommend using strong passwords, enabling available security measures, and keeping your devices updated.

6. Data Retention

• Account and profile: while the account is active and as required by law.
• Bot and integrations: while you keep them active or until deletion.
• Messaging sessions: tied to the session state; expired codes and credentials are rotated/deleted.
• Messages and conversations: according to operational needs and settings; possible anonymization/deletion.
• Technical logs: for limited periods for diagnostics and compliance.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, rectification, and update.
• Deletion, restriction, or objection to processing.
• Data portability.
• Withdraw your consent when processing is based on it.

To exercise these rights, contact us using the details in the "Contact" section. We may request identity verification.

8. International Transfers

We may transfer your information to countries outside your place of residence (for example, the United States and EEA countries), where different data protection laws may apply. We use appropriate safeguards (such as standard contractual clauses) where applicable.

9. Changes to This Policy

We may update this Policy periodically. If we make material changes, we will notify you through a prominent notice on the Services or by email. Continued use after the effective date implies acceptance of the revised version.

10. Contact

If you have questions or wish to exercise your rights, write to us at privacidad@agentsapp.ar.